Complaints and compliments

ACT Government Complaints

Canberra Connect

Complaints regarding ACT Government services can be submitted through the ACT Government Feedback system.

https://www.contact.act.gov.au/app/ask

ACT Government Feedback

Canberra Connect

Submit compliments, complaints or enquiries regarding ACT Government services.

https://www.contact.act.gov.au/app/ask/

ACT Government Service Requests

Canberra Connect

Requests for ACT Government services can be submitted through the ACT Government Feedback system.

https://www.contact.act.gov.au/app/ask/

The ACT Human Rights Commission promotes the human rights and welfare of people living in the ACT and provides an independent, fair and accessible one-stop shop for complaints of unlawful discrimination and complaints regarding health services and services for children, youth, older people and the disabled.

http://www.hrc.act.gov.au

ACT Human Rights Commission Health Services Commissioner

ACT Human Rights Commission

The Health Services Commissioner's mandate is to deal with complaints about the provision of health services, services for older people and complaints about contraventions of the privacy principles or of a consumer's right of access to his or her health records under the Health Records (Privacy and Access) Act 1997.

http://www.hrc.act.gov.au/health/content.php/category.view/i...

ACT Office of Fair Trading

Justice and Community Safety Directorate

Fair Trading assists and protects the community through the administration of Fair Trading legislation and the registration and compliance of businesses in specific industries. The main objective of the Office is to provide information to consumers to make them informed and confident when making purchases.

http://www.ors.act.gov.au/community/fair_trading

ACT Ombudsman

ACT Ombudsman Australia

The ACT Ombudsman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by an ACT Government department or agency.

http://act.ombudsman.gov.au

Administrative Appeals Tribunal (AAT)

Federal Government

The Administrative Appeals Tribunal (AAT) provides independent review of a wide range of administrative decisions made by the Australian Commonwealth government and some non-government bodies.

http://www.aat.gov.au

Appeal Rights to Review Decisions made under the Land Act

Environment and Sustainable Development Directorate

Information about appeal rights in relation to decisions made by the ACT Planning and Land Authority.

http://www.actpla.act.gov.au/topics/design_build/lodge_da/re...

Commonwealth Ombudsman

Federal Government

The Commonwealth Ombudsman assists the Australian community by fostering excellent government administration and resolving complaints about Commonwealth Government agencies such as Centrelink and the Australian Taxation Office.

http://www.ombudsman.gov.au/

Fix My Street

ACT Government

Fix My Street is an online reporting facility which provides direct contact to ACT Government Agencies for the reporting of municipal service requests.Residents can submit their requests anonymously or they may create an account on the system which will allow them track the progress of the request. Issues that can be reported via this facility include abandoned vehicles, noise pollution, graffiti, damaged footpaths, bike paths and cycle paths, potholes, public toilets, mowing in public areas, illegal dumping and much more.

https://www.contact.act.gov.au/app/answers/detail/a_id/1146

Road User Services administrative appeals

Territory and Municipal Services Directorate

Information on your appeal rights in relation to decisions made by Road User Services.

http://www.rego.act.gov.au/aboutus/infoadminappeals.htm