In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Housing, rates and utilities

General Rates and Deferments Pensioner Assistance

Assistance for Pensioners to pay rates.

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General Rates and Deferments Aged Assistance

Assistance for property owners aged 65 and over to pay rates.

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General Rates and Deferments Hardship Assistance

Assistance for people receiving unemployment or other Government benefits, or suffering significant financial hardship to pay rates.

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Utilities Concession

A rebate towards the ongoing costs of electricity and gas services.

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Rental Bond Help

Interest-free financial help that covers up to 100% of your rental bond.

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Home Buyer Concession Scheme

An initiative to assist eligible home buyers purchase a home or residential land by removing the payment of conveyance duty.

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First Home Owner Grant

The grant provides financial assistance to people buying their first new or substantially renovated home.

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Deferred Duty

Defer payment of conveyance duty on your purchase of the home.

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Pensioner Duty Concession Scheme

The scheme assists eligible pensioners who own a residential home, to move to accommodation more suited to their needs.

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Affordable Rent Scheme

The Scheme provides affordable housing for older people who are on low incomes.

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Public Housing Rental Rebate

The subsidy helps eligible applicants meet the cost of renting social housing.

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Housing Assistance

Information about long-term, affordable rental housing for eligible people.

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Supportive Tenancy Service (provided by One Link)

Support for people facing barriers in establishing a private tenancy.

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Tenants Advice Service

The service provides free, confidential legal advice to tenants and renters about renting issues in Canberra.

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Short Stay Low Cost Accommodation

A guide containing information about short-stay, low-cost accommodation in Canberra.

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Special Disability Trust Duty Exemption

Establish a trust for the future care and accommodation needs of someone with a severe disability.

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Land Rent Scheme

The scheme gives people the option of renting land through a land rent lease rather than purchasing the land to build a home.

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ActewAGL Staying Connected Program - Electricity and Water

The program provides support to help you get back on track with your electricity, gas and water bills.

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Wheelie Bin Assistance

Support for people who are unable to put wheel their garbage or recycling bins out.

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Bulky Waste Collections

Information about free bulky waste collections for Seniors and concession card holders.

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Green Waste Bin Concession

Eligible residents can access a green waste bin at no cost.

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Free e-waste recycling

Information about free e-waste services.

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Actsmart Low Income Energy Efficiency Program

The program offers practical ways for low-income households in the ACT to reduce energy and water bills.

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Solar for Low Income

The program helps people invest in rooftop solar panels to help reduce their energy costs.

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Energy Efficiency Improvement Scheme

Information about ways to improve energy effieciency in your home and save on energy costs.

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Mortgage Relief

A repayable, interest-free loan to mortgage holders having difficulty making their mortgage repayments.

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