Goal 3: Strengthening Social Housing Assistance

Growing and renewing social housing

ActionTimeframe Directorate ResponsibilityOutcome/Indicator
3A. Grow and renew social housing to better meet demand 1. Deliver a plan that sets the strategic vision for the growth and renewal of public housing. 2018-19 CSD Plan developed and implemented.
2. Identify and produce publicly available and measurable targets for growth and renewal of public housing against which future success can be measured. 2018-19 to 2020-21 CSD New housing options delivered.
3. Develop a new holistic model of social housing that puts the client at the centre. 2018-19 – ongoing CSD Adopt a human-centred design approach to housing services.
4. Continue to support diverse and vibrant communities through our ‘salt and peppering’ of social housing across all areas of Canberra. 2018-19 – ongoing CSD/EPSDD Better dispersion of public housing across the Territory.
3B. Build a range of housing options that is designed to better meet the diverse and contemporary tenant needs 1. Offer a greater range of housing options that better meet the diverse housing needs of families in the community. 2018-19 – ongoing CSD More housing options offered.
2. Design and deliver purpose-built housing that adapts to the needs of older people and people living with disability. 2018-19 – ongoing CSD Housing designed and delivered.
3. Continue the program of renewal started by the Public Housing Renewal Taskforce to replace older, less efficient homes with newer, more cost efficient options. 2018-19 – ongoing CSD Program continued.
4. Work with the Aboriginal and Torres Strait Islander Elected Body to expand the range of culturally appropriate housing options for the Aboriginal and Torres Strait Islander community, and enhance the capacity of the community housing sector. 2018-19 – ongoing CSD New housing options delivered and capacity increased.
5. Work closely with the Aboriginal and Torres Strait Islander community to co-design the new long-term accommodation complex for older Aboriginal and Torres Strait Islander people. 2018-19 to 2020-21 CSD New accommodation complex designed.
3C. Develop a tenancy service that focuses on client outcomes and responds to individual needs 1. Develop a new service delivery approach that works with tenants to give them greater flexibility to choose a home that meets their needs. 2018-19 – ongoing CSD Service delivery approach developed.
2. Build a Modern Social Landlord Framework that sets the industry standard and achieves better outcomes for social housing tenants. 2018-19 to 2020-21 CSD Deliver a modern social landlord framework.
3D. Provide a better customer experience through a modern and digital service platform for current and future tenants 1. Build a client portal that will give social housing tenants up-to-date information about their tenancy and accounts. 2018-19 to 2020-21 CSD Portal built and launched.
2. Build a mobile application that delivers immediate access to social housing information, services and applications anywhere at any time. 2018-19 to 2020-21 CSD Application built and launched.
3. Create a suite of online application forms for social and affordable housing services that can be completed and submitted electronically. 2018-19 to 2020-21 CSD Forms created and available.
4. Make face-to-face services available in more locations across the ACT for people who prefer to talk to someone. 2018-19 to 2020-21 CSD More delivery locations established.
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