New consumer guides for businesses

Example of consumer guides

Are you a business owner wanting a better understanding of your consumer obligations and legal responsibilities?

Then download five free, easy to read and recently updated Australian Consumer Law (ACL) guides at

Available on the Access Canberra website, the guides answer common questions such as:

  • what you can say in your advertising;
  • what to do if you are selling an unsafe product; and
  • when to provide a customer with a repair, replacement or refund.

The five guides cover the following topics:

Consumer guarantees

This guide covers what consumer guarantees apply to goods and services, who is responsible for those guarantees and when a remedy, such as a repair, replacement or refund, may be available.

Sales practices

This guide covers unsolicited supplies, unsolicited consumer agreements, pyramid schemes, multiple pricing, lay-by agreements, referral selling, and harassment and coercion.

Avoiding unfair business practices

This guide covers misleading or deceptive conduct, unconscionable conduct, false or misleading representations and related offences, information standards and country of origin representations.

Product safety

This guide covers the national product safety and recall regime.

Unfair contract terms

This guide explains how unfair contract terms apply to consumer contracts and how the ACL provides consumers with legal remedies.

The guides have been designed to help businesses operate within the law. They are not a substitute for legal advice.