Red Cross Volunteer

Canberrans can call (02) 6234 7630 and connect with an Australian Red Cross volunteer.

10 August 2020

A new phone service is helping support Canberrans maintain their wellbeing, something that’s more important than ever during COVID-19.

2020 has been tough – especially for those who don’t always have someone to talk to. For those who are feeling lonely and isolated, a friendly chat on the phone with a caring volunteer – at a time of their choosing – can make all the difference.

The Wellbeing Call Service – an initiative led by the ACT Government’s Community Services Directorate and the Australian Red Cross – connects people with a friendly Canberra-based Australian Red Cross volunteer.

The volunteers, who come from the ACT Emergency Services and Social Support teams, are trained and experienced and can conduct one-off calls or arrange regular check-ins to see how they’re doing. Calls can also be conducted in a range of languages.

Canberrans can register to receive ‘check-in calls’, by calling (02) 6234 7630 between 8am and 4pm on Monday to Friday or by visiting

Alongside the wellbeing calls, a new smart form is available. This form will make it easier for Canberrans to access services they need, such as Emergency Food and Essential Supplies Hampers – available to individuals and families who have been financially affected by the COVID-19 pandemic.

Canberrans can also visit the Connect in Canberra website to access information, stay connected, be part of the community, and get assistance and support when needed. Keep an eye out of the website for Community Activity Packs, which assist people in the community to celebrate special days when social distancing restrictions are in place.

If you need help understanding COVID-19 information, have questions about the current regulations, or want the latest information about the pandemic, visit the COVID-19 website or call the COVID helpline on (02) 6207 7244 between 8am and 8pm daily.

All Canberra

Share this article:

Subscribe to the OUR CBR newsletter

Get the latest stories in your inbox