Staff shots walking the line in the TransACT House
02 June 2020
More accustomed to calling ‘curtains’ than answering the calls of Canberrans, several Theatre staff have taken on a new challenge, switching roles to help Canberrans with services and transactions.
“I had just started at the Canberra Theatre when COVID-19 closed the theatre and I needed a new job,” says Oktay who was training to be Front of House Manager for Canberra Theatre patrons.
“I am now working on the ACT Government’s COVID-19 Helpline speaking with 60 to 70 Canberrans each day and I am really enjoying being able to help.
“No two calls are the same. The training experience has been great. We have buddied with a colleague on the phone calls until we were fully ready for the job.”
The COVID-19 Helpline was set up in early April and has already received more than 8,000 calls.
You may see or speak to Oktay’s former Canberra Theatre colleagues too.
Extra staff are on hand as Access Canberra delivers its services in new ways - in person, online and over the phone.
Grace, a former usher, now walks the socially distanced line at an Access Canberra Service Centre greeting people while Owen uses his theatre patron skills to bring extra capacity to the Access Canberra Contact Centre.
“I am enjoying talking to so many different people as the Contact Centre is the first line of contact for enquiries,” says Owen.
ACT Government parking inspector Ansel has also taken up a new role in the Contact centre.
“I am helping people over the phone to resolve their queries and it is making me more patient. I can see that Access Canberra is always here to help members of the public,” he said.
More than 45 Canberrans are answering calls across the COVID-19 Helpline and on the Access Canberra main line at any time.
If you need information about COVID-19, you can contact the helpline on (02) 6207 7244.
More than 450 transactions are online or over the phone today:
- Popular transactions are online. It’s quick and easy to pay, apply and submit.
- Key vehicle transactions are also online.
- Call us on 13 22 81 for phone payments and advice.
- Chat online to us.
For the latest information on the COVID-19 response visit the COVID-19 website.