People at an Access Canberra Service Centre

Face-to-face transactions and non-essential travel have been reduced by switching transactions online.

14 May 2020

Canberrans have been paying it forward without even knowing it.

For every transaction completed online, or over the phone, it has enabled Access Canberra staff to be more available to those members of our community who have needed it most during COVID-19.

“In early April, Access Canberra changed the way we provided services to our community, which included shifting the majority of our transactions online or available over the phone,” Emily Springett, Executive Branch Manager, Engagement, Compliance and COVID-19 said.

“These changes supported the safety of our teams working in Service Centres, as well as our community by reducing face-to-face transactions and non-essential travel.

“By encouraging Canberrans who could undertake digital transactions to do so, it also enabled us to give priority to those Canberrans who needed it the most in our Service Centres.”

Ms Springett said a key part of this support was the introduction of a ‘quiet period’ each morning between 9am-11am, where additional support could be provided to vulnerable members of our community and those with English as a second language.

“Each week we are seeing about 600 people benefiting from the quiet periods across the four Service Centres,” she said.

“I’d like to acknowledge that every Canberran who has made the choice to transact online has helped our staff and others in the community, by giving us with more time to support vulnerable customers with complex service needs.

“Canberrans have also often benefited themselves from being able to transact with government at any time of the day or night, from the comfort of their homes online or on the phone.”

Access Canberra has over 450 transactions available online with the only reason needed for someone to visit a Service Centre is applying for a new driver's licence.

To do a transaction online or to find out more about service changes visit the Access Canberra website.

All Canberra

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