In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500


Return to work

Improved Support for Injured Employees

Same entitlements, simpler system for injured employees

The ACT Government is changing the way that workers’ compensation is managed.

The ACT Government will become a licensed self-insurer as of 1 March 2019. Being a self-insurer means the Government is responsible for the entire workers’ compensation claim management process.

Self-insurance will streamline workers’ compensation claims currently managed by Comcare and support ACT Government employees better.

There will be no changes to the types of injuries covered by workers’ compensation or to the types of service, benefits and support available as a result of the Territory becoming a self-insurer.

When will the self-insurance arrangements begin?

The ACT Government will become a licensed self-insurer from 1 March 2019.

Will my benefits change? What if I already receive benefits from Comcare?

There will be no change to the types of service, benefits and support currently available to ACTPS employees. Under a self-insurance licence, all ACTPS employees will continue to be covered by the Safety, Rehabilitation and Compensation Act.

Who will be responsible for managing my claim?

The ACT Government will be responsible for meeting all the regulatory and licence requirements as a self-insured licence holder.

The government has entered into an agreement with Employers Mutual Limited (EML) which will provide claims administration services. From 1 March 2019, EML will manage the workers’ compensation cases that are currently managed by Comcare and all new claims.

The Injury Management Team within the ACT Government will continue to provide rehabilitation case management and return to work support.

What if I already have a claim with Comcare?

All claims will transition from Comcare. The Territory will work with you and your Case Manager to ensure that this transition is as smooth as possible.

If you have any concerns about this aspect of the self-insurance arrangement, please contact the Project Team at

What is becoming a self-insurer going to achieve?

Having responsibility for the entire workers’ compensation claim management process will enable greater investment in and better integration of workers’ compensation, rehabilitation and health and safety services.

Moving to a self-insurance model will allow us to influence how these services are delivered.  For example, we will be able to reduce timeframes for decision making and provide funding for medical support as soon as an injury is reported.

The ACT Government currently purchases a workers’ compensation policy from a Commonwealth Government agency (Comcare).  In its role as the insurer, Comcare determines which of our injured workers are eligible for workers’ compensation under the relevant legislation, manages the associated health services and makes compensation payments.

A consequence of this relationship is that the Territory has relied heavily on the Commonwealth to ensure our injured workers are treated well in terms of both customer service and health outcomes. As a self-insurer, we will be able to take greater responsibility for the health and recovery of our staff.

In addition, the ACT Government will no longer be required to pay a premium to Comcare - approximately $68 million in 2017-18.  It is anticipated that the Territory Budget would continue to benefit from a reduction in workers compensation premium costs with additional funding to invest in work health and safety programs and injury prevention initiatives.

Where can I find more information?

Further information about Comcare self-insurance is available at the SRCC home page.

For more information about the ACT’s application for a self-insurance licence, or to feed in to the process, please contact the Project Team at