Contact Housing ACT
Opening hours
Monday – 9:00 am to 5:00 pm
Tuesday – 9:00 am to 5:00 pm
Wednesday – 9:00 am to 5:00 pm
Thursday – 9:00 am to 5:00 pm
Friday – 9:00 am to 5:00 pm
Saturday – closed
Sunday – closed
Not open on public holidays.
Call or email us
Housing ACT customer service
Maintenance and repairs
- Call 02 6207 1500
- Email 62071500@act.gov.au
- SMS 0438 100 500
Rental rebates
- Call 1800 950 255
- Email CSDHousingRebateTeam@act.gov.au
If you have difficulty speaking or understanding English, you can contact us through the free Translating and Interpreter Service.
When you call the service, they will call us for you and interpret your questions.
Call 13 14 50
Contact us through the National Relay Service (NRS)
TTY (telephone typewriter) 13 36 77
Voice Relay on 1300 555 727
For other relay calls get the number from the NRS.
Visit us
View
Visit the Housing ACT service centre at 153 Emu Bank, Belconnen ACT.
Parking
You can park at Westfield Shopping Centre which is on the corner of Emu Bank and Benjamin Way.
Parking is free if your visit is less than 2 hours.
Public transport
The R2, R3, R4, R8 and R9 buses all stop at the Belconnen interchange, which is on Cohen Street and is a 600m walk from the building.
Write to us
Housing ACT
Locked Bag 3000
Belconnen, ACT 2617
Feedback and complaints
You can complain about public housing, neighbours, Housing ACT services, maintenance, staff, or Housing ACT processes and policies.
To make a complaint or give feedback, you can:
- call 6207 1515
- email Housing.Complaints@act.gov.au
- write to us at Locked Bag 3000, Belconnen ACT 2617.
Find out more about providing feedback or making a complaint.
Payments
You cannot pay your rent or public housing debts at Housing ACT. To make a payment, check the payment options on paying your rent or debts.