In brief:

• Libraries ACT branches and Access Canberra service centres offer an instant Auslan interpreting service.
• The service, called Convo Access, is accessed by a QR code and is free to use.
• Convo Access makes it easier for Canberrans who are deaf or hard of hearing to use services at Access Canberra and Libraries ACT.

Visiting a library or Access Canberra service centre is now easier for those who are deaf or hard of hearing.

All Libraries ACT branches and Access Canberra service centres now offer a free on-demand Auslan interpreting service.

The service is called Convo Access. It connects deaf and hard-of-hearing people with instant video interpretation.

There’s no need to download an app and the service is completely free.

How to use Convo Access

Using Convo Access is straightforward.

• Scan a QR code with your own phone or device.
• Connect to a Convo Access interpreter. You do this via the free WiFi available at all libraries and service centres.
• Put your device between you and the customer service officer.
• Begin your conversation. It will be interpreted in real time.

Libraries ACT

All Libraries ACT branches are offering Convo Access as part of a 12-month trial.

The service aims to provide smoother, more effective communication between customers and library staff.

Convo Access expands on the array of free resources and initiatives offered to make library services more accessible. These include:

• the Home Library Service
• large print resources
• Easy Read resources
• multilingual resources, including Bilingual Story Time for young children
• onsite English conversation classes
• digital resources including online language-learning and literacy programs
• dedicated Aboriginal and Torres Strait Islander resources
• participation in the Hidden Disabilities Sunflower program, which helps staff recognise and support people with non-visible disabilities
• community events and programs promoting social inclusion, and more.

You can find Libraries ACT branches in:

• Belconnen
• Civic
• Dickson
• Erindale
• Gungahlin
• Kingston
• Kippax
• Tuggeranong
• Woden.

Access Canberra service centres

Access Canberra has offered Convo Access at all service centres since early 2025.

On-the-spot interpretation makes it easier for deaf or hard of hearing customers to navigate government services and complete transactions.

Staff have also completed deaf awareness training to enhance the customer experience.

As with library branches, Access Canberra service centres already offer a number of accessible initiatives. These include:

• support for people with hidden disabilities
• support with different languages
• bookable appointments
• a quiet hour every Wednesday from 10 am to 11 am, offering a low-sensory experience.

Access Canberra service centres are located at:

• Belconnen
• Dickson
• Gungahlin
• Tuggeranong
• Woden.

More information

• Convo Access is owned by Convo Australia, a Deaf-owned company.
• Find out more about service centres on the Access Canberra website.
• Find out more about library services on the Libraries ACT website.

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