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Housing ACT

We look after the ACT Government’s public housing. We provide low cost rental homes for Canberrans who are most in need.

What we do

We assess applications for public housing and maintain public housing in the ACT.

We work with the homelessness sector to help people who have become homeless or who are at risk of becoming homeless.

Our services

  • Public housing in the ACT: information about applying for public housing and being a public housing tenant.
  • Rental rebate: a discount on market rent for public housing tenants who meet the income limits.
  • Occupational Therapy Service: assessments to help older tenants and people with disability live more independently in their Housing ACT homes.
  • Rental bond help: an interest-free loan from Housing ACT to pay a rental bond for a private rental.
  • Safer Families Assistance: a $2,000 payment to help set up a home for those who have experienced domestic or family violence.

Strategies and action plans

Growing and Renewing Public Housing program [PDF 1.3 MB]: a program to increase the supply of quality public housing for the Canberra community.

Publications

Growing and Renewal Public Housing Program Tenant Relocation – Review of the Communication and Engagement Process – Final Report [PDF 5.1 MB]

Policies

Housing ACT policies: understand how public and community housing is managed.

Advisory councils and reference groups

The Tenants’ Consultative Group: public and community housing tenants contribute ideas and feedback to help improve public housing for all tenants.

Grants

Tenant Participation Grants: help public and community housing tenants participate in physical, social and personal development.

Contact us

You can contact us for customer service, visit our service centre or email or write to us at Housing ACT.

Customer service

Call
1800 950 255

Email
Housing.CustomerService@act.gov.au


Visit our service centre

Opening hours
Monday – 9:00 am to 5:00 pm
Tuesday – 9:00 am to 5:00 pm
Wednesday – 10:00 am to 5:00 pm
Thursday – 9:00 am to 5:00 pm
Friday – 9:00 am to 5:00 pm

Address
153 Emu Bank
Belconnen
Canberra ACT 2601


Write to us

Post
Housing ACT
Locked Bag 3000
Belconnen ACT 2617

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Make a complaint

You can complain about public housing, neighbours, Housing ACT services, maintenance, staff, or Housing ACT processes and policies.

Visits our complaints page to make a complaint.