Register as a Visitable Place

The Visitable Places Register helps the ACT Official Visitor Scheme find contact details for:

• disability accommodation
• services provided at the accommodation.

Check if it’s a visitable place

A visitable place includes:

• long term or respite accommodation for a person with disability
• accommodation that is owned, rented or operated by a specialist disability service provider
• accommodation where a specialist disability service provider provides a specialist disability service
• residential aged care where a person under 65 with disability lives.

What you need to do

You must add every visitable place your organisation operates at to the register if:

• you manage the place
• you own or rent the place
• you provide a specialist disability service at the place.

You must add or update information on the register within 5 days of:

• becoming a visitable place
• providing services at a visitable place
• any changes to your details.

Information you must provide

You must provide your:

• name
• phone number
• email address
• the name and address of each visitable place you provide services to
• the number of people living at the visitable place.

If you are an organisation, you must also provide:

• the name of a staff member or volunteer who works at the place
• the names and contact details for 2 senior staff
• the name and contact details of each specialist disability service provider connected to the place.

Add or update your details on the Visitable Places Register

Your legal responsibilities

The Visitable Places Register helps the Official Visitor Scheme organise visits to people who:

• live at the accommodation
• rely on services provided at the accommodation.

The Official Visitors for Disability Services will:

• visit and talk to people with disability at a visitable place
• observe the care that people receive
• consider complaints about the service.

Your organisation must give an Official Visitor reasonable help to visit and meet with a resident.

You must also tell people who live at the place:

• about their right to complain to the Disability Official Visitor
• how to contact the Disability Official Visitor.

If you do not follow the law

Your business may get a fine.

If you want to read more about what the law says about visitable places and official visitors, you can read:

• Part 3 of the Disability Services Act 1991.
• Official Visitor Act 2012.

Get help

You can get help from the Human Services Registrar.