Book a visit
Find out how to book, change or cancel a visit to see a detainee at the Alexander Maconochie Centre.
If you are on a detainee’s approved visitor list, you can make a booking to visit them at the AMC.
Before you book, check when you can visit.
How to make a booking
You need to make a booking at least 3 business days before the day you want to visit. Business days are Monday to Friday. Public holidays are not counted as a business day.
To make a booking:
- Call 1300 286 583 and select option 1.
- Record a message with the following details:
- your name and phone number
- the name of the person you want to visit
- if you want to visit in person or over Zoom
- the day and time you want to visit
- the name of other visitors coming at the same time.
We will call or text you to confirm the details of your visit.
Not all visits are approved. We will contact you if your visit is not allowed and tell you why.
Change or cancel a visit
To change or cancel a booking please call at least 2 days before your scheduled visit.
To change or cancel a visit:
- Call 1300 286 583 and select option 1.
- Record a message with the following details:
- your name and phone number
- the name of the person you were visiting
- the day and time of the booking you want to cancel
- if you want to cancel or reschedule, and the date you want to reschedule to.
We will call or text you to confirm the cancellation and your new visit time and date, if you asked for one.