In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

ACT Wellbeing Framework

The ACT Government is making Canberra an even more liveable city where our entire community can thrive. We’ve established the ACT Wellbeing Framework that captures what’s most important to you, so we can focus on what you care about in our future decision making.

Wellbeing flower

Definitions of wellbeing are typically broad and diverse, encompassing a wide range of areas that impact on an individual’s quality of life. Generally, having the opportunity and ability to lead lives of personal and community value – with qualities such as good health, time to enjoy the things in life that matter, in an environment that promotes personal growth – are at the heart of wellbeing.

When talking about individual wellbeing, we often speak to a person’s physical and mental health, the strength of connections they share with people around them, or their financial position. More expansive indicators of wellbeing can be a person’s relationship to their surroundings, such as their safety, their capacity to enjoy and live in harmony with the natural and built environment, or their ability to be mobile in their community. These aspects of wellbeing are not independent of each other. They operate together and influence one another, creating complex relationships that are in turn shaped by an individual’s lived experience.

Our vitality as a city is the result of the various lived experiences across the community. Ultimately, feeling healthy and happy will mean different things to different people. Capturing all these aspects of a person’s lived experience can be inherently complex. Before attempting to measure the wellbeing of our community, we have spoken with and heard from thousands of Canberrans about what they feel is most important to their own, their family’s, and their community’s quality of life.

Access and connectivity

Getting around to places we value and accessing the services we need.

Our planning, mobility and service systems allow us to move around our liveable city and access the types of places and services we need, when we need them. Those who require additional support to gain independence can access responsive, tailored services.


We share in our city’s economy.

A strong economy, business and innovation sector creates opportunities for all Canberrans to share in the wealth of our city.

Education and life-long learning

Gaining the skills and education needed at all stages of life.

Canberrans have equitable access to education and learning opportunities, through all ages and stages of life, to develop and gain the skills needed to live life well.

Environment and climate

The environment sustains all life now and into the future.

Canberra’s natural environment sustains all life, is accessible, climate resilient, and clean.

Governance and institutions

Having a say, being heard, and working together for better outcomes.

All Canberrans can have their say, connect with and be part of key government processes. Canberrans have a government and other institutions that respect human rights, are responsible, reliable, have integrity, are open, and are fair.


Being healthy and supported with the right care.

Canberrans have good physical and mental health at every stage of life and can access the services they need to lead healthier lives and manage illness. Individuals take steps to proactively maintain good health with the support of health-promoting environments.

Housing and home

Having a place to call home.

Canberrans have access to secure, suitable and affordable housing throughout their lives.

Identity and belonging

Being able to express identity, feel a sense of belonging, and participate fully in society.

All Canberrans can participate on equal terms, regardless of age, gender, sexual orientation, cultural background or disability. Aboriginal and Torres Strait Islander people have a strong voice, are decision makers on issues that impact them, and lead in the achievement of positive life outcomes. We are proud to be Canberrans.

Living standards

Having the financial resources to live life well.

Canberrans can be economically secure and have the means to help manage their lives.


Feeling safe and being safe.

Canberrans are and feel safe and secure around their families, homes, community and on-line.

Social connection

Being connected with family, friends and community.

Canberrans are connected and supported within our community and come together in areas such as sport, culture, spirituality, religion and the arts.


Having time to live life well.

Canberrans have the time to do things we want to as well as the things we are required to do.