On this page
Our maintenance services
We maintain and upgrade ACT Government properties across Canberra. We can:
- run planned maintenance programs
- repair building faults, including through a response centre that operates 24 hours a day
- manage small and medium construction and upgrade projects
- audit and report on the condition of assets
- deliver refurbishments and fit-outs.
Report an urgent fault
Phone our response centre on (02) 6213 0700. The response centre operates 24 hours a day.
Only report a fault as urgent if it is a high-risk work health and safety issue or a security issue. We aim to respond to urgent faults within 4 hours.
For all other work, submit a work order request.
Submit a work order request
To submit a work order request:
- Describe the work or repair you need. For example, carpet cleaning, electrical repairs, general repairs or locksmith services.
- Choose a priority:
- Urgent: within 4 hours. Only for high-risk work health and safety or security issues.
- High priority: within 3 working days.
- Routine: within 10 working days.
- Send us your request.
If you are an ACT Government tenant, lodge your request through Service Now.
If you are not a government tenant, complete the work order request form (DOC 48KB) and email it to icbr.response@act.gov.au.